Introducing Conversations for a real-time supplier communications

You often need to communicate with suppliers about your own brand products covering everything from an uptick in complaints or returns to NPD issues.

It can be time-consuming to pull all the necessary information together and it’s easy to forget small but essential details like the batch number.

Conversing over email can slow the whole process down – which is not ideal when you need a supplier to address something urgently. Email is also silo-based meaning there is no visibility for anyone left off the email thread.

It’s also difficult to organise the details of whatever issue has been raised in a way which is easy to share with your colleagues and subsequently follow and confirm when actions are completed.

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Use conversations to resolve issues relating to: